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A supported scanner is not installed windows 7

Scanners install properly but Windows 7 won’t recognize as scanner

Using Windows 7 Ultimate upgrade from Windows Vista Ultimate 64 bit. Have Brother MFC-9840CDW worked fine with Windows Vista before upgrade. Printer function works. Software and driver say they install successfully but when I got to Cameras and Scanners Windows does not show any scanners. The properties shows the drivers and the Brother machine is listed under imaging in Devices and says it is working. I have uninstalled and reinstalled several times and Windows says it is installing successfully but it won’t recognize a scanner as installed.

I tried it on a Windows XP machine and it works. I bought a new scanner an HP J4680 multifunction and I have the same problem. Thank you Microsoft for continuing to make a superior product.

Anybody who has any idea please help. Brother tech support said try uninstalling the USB ports in Devices and hopefully they will reinstall when I reboot but they couldn’t help me do it. I haven’t tried it for fear something will go wrong and I don’t have everything on my other computer.

Источник статьи: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/scanners-install-properly-but-windows-7-wont/022012b0-03f9-4cf7-a934-f0af1cb8058b

перестал работать сканер

2.Проверку диска на ошибки (приминимо для Windows Vista).

3. Проверьте, работает ли служба «Служба загрузки изображений Windows (WIA)».

a).Войдите в меню «Пуск», нажмите правой кнопкой мыши «Компьютер», выберите «Управление», откроется окно «Управление компьютером», в левой части окна «Управление компьютером», раскройте «Службы и приложения», откройте «Службы».

b).Найдите в списке службу «Служба загрузки изображений Windows (WIA)», нажмите на ней правой кнопкой мыши, выберите «Запустить», нажмите еще раз на службе правой кнопкой мыши, выберите «Свойства», проверьте состояние службы, должно быть «Работает», тип запуска установите «Автоматически», нажмите кнопку «Применить», «OK».

c ).Закройте окно «Управление компьютером», перезагрузите компьютер.

d ).Проверьте, устранилась ли проблема.

4. Установите Canon WIA Driver.

5.Переустанвоите ПО сканера.

Если вышеописанные действия не устраняют проблему, в таком случаи выполните установку Windows в режиме обновления с установочного диска.

Включите компьютер, чтобы запустить Windows в обычном режиме. (При обновлении невозможно запустить компьютер с установочного носителяWindows 7.)

Если пакет обновления 1 (SP1) не содержится на установочном диске Windows 7, а в системе Windows установлен, то удалите пакет обновления 1 (SP1) с помощью центра обновления Windows, Установленные обновления, Поиск установленные обновления, введите: KB976932 и удалите. Компьютер необходимо перезагрузить.

После запуска Windows выполните одно из следующих действий.

При загрузке Windows 7 с веб-сайта перейдите к загруженному файлу установки и дважды щелкните его.

На странице Установить Windows щелкните Установить сейчас .

На странице Получение важных обновлений для установки рекомендуется получить последние обновления для обеспечения успешной установки и защиты компьютера от угроз безопасности. Для получения обновлений установки потребуется подключение к Интернету.

Если вы принимаете условия лицензионного соглашения на странице Ознакомьтесь с условиями лицензии , щелкните Я принимаю условия лицензии , а затем нажмите кнопку Далее .

Чтобы начать обновление, на странице Выберите тип установки щелкните Обновление . Можно просмотреть отчет о совместимости.

Следуйте инструкциям для завершения установки Windows 7.

Источник статьи: http://answers.microsoft.com/ru-ru/windows/forum/windows_7-hardware/%D0%BF%D0%B5%D1%80%D0%B5%D1%81%D1%82%D0%B0%D0%BB/d7b07cc1-f704-471e-a245-2974b8e98fe4

Scanner unsupported with windows 10 error «A Supported Scanner is not installed».

Original Title: Scanner unsupported with windows 10

I have a Canon Imageclass MF229dw (printer/scanner/fax) that worked with Windows 10 YESTERDAY, but today I receive a mssage that it is «A Supported Scanner is not installed». I uninstalled, reinstalled and still it is not recognizing the scanner. The printer is fine. What the heck?

Thank you for posting your query on Microsoft Community.

I regret the inconvenience caused to you. We will assist you to resolve this issue.

Let’s try the below methods and check if it helps.

Method 1: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

  1. Right click on the start button.
  2. Click Control Panel.
  3. Select “Hardware and sound”.
  4. Next select Devices and printers.
  5. Right click on the device or printers which you need to troubleshoot and select troubleshoot and follow the onscreen instruction.

Method 2: Uninstall and reinstall drivers.

You may uninstall the drivers from the device manger and try to install the latest versions to check the issue.

  1. Press Windows key + R key.
  2. Type devmgmt.msc and press Enter.
  3. In device manager go to drivers of the printer.
  4. Right click and uninstall.

After you uninstall the drives, I suggest you to reinstall the latest drivers from the manufacturing website and check.

For reference Fix printer problems:

Note: Applies to Windows 10 as well.

Hope it helps. Let us know the status of the issue to assist you better.

Источник статьи: http://answers.microsoft.com/en-us/windows/forum/all/scanner-unsupported-with-windows-10-error-a/266feb45-d3a3-4cb4-9d2d-faf55a10802c

Scanner install problems — Windows 7 (64 Bit)

If Irfanview failed that mean you’re «Twain» drivers are the problem.

I do have a Windows XP roceedure that usually fixes this type of issue but have yet to try it on Windows 7. I’ve posted it below in case you’re interested but proceed with caustion. Note that some of the steps/information I allready posted but I’ll post the proceedure in it’s entirerty.

If you connected the multi-function printer/scanner to your PC and then
installed the printer drivers/software, the chances are very high
that the printer may work but scanner function will not.

Most scanners or multi purpose printers require
that you install the software before connecting the scanner or printer/scanner.

Step By Step Instructions:
1) Disconnect the multi-function printer or scanner.
2) Uninstall the printer/scanner software and twain drivers using
the Add/Remove programs option.
3) Look/search for folders associated with your printer/scanner model that
contain ‘Twain’ files, if the folder(s) still exist after the uninstall,
then delete these files and the associated folders.

Note: In the list of files that Search has found you can ignore any
files listed in:
C:\Windows
C:\Windows\system32\.
C:\Windows\ServicePackFiles\.

NOTE: In the C:\WINDOWS\twain_32 folder you may have
one or more files. The one «not to delete» is named: wiatwain.ds
(wiatwain.ds is installed by Windows XP)
Any additional files in this folder were most likely created when you
installed the printer/scanner. Check each files ‘Properties’ and if has the
brand of your scanner (Epson, Cannon, HP, Etc) identified as the
company/brand, those files can be safely deleted.

On my PC I have my HP scanner’s twain file located in:
C:\Program Files\Hewlett-Packard\Precisionscan Pro 3.1\TwainCtrl.ocx
There should be something similar on your PC, so in my case at least
I would uninstall the HP Scanner software and if that ‘TwainCtrl.ocx file
is still there after uninstalling the scanner software I would delete it.
I also have a second twain file named ‘Twain_32.dll’ located in:
C:\Program Files\Adaptec\Easy CD Creator 5\PhotoRelay

4) Check Device Manager and remove any entries if necessary.
5) Create a Restore Point
6) Scan registry using the brand name/make of the scanner as key word for
search. (Delete any entries found, but be certain it’s a scanner related entry)
7) Reboot the PC and once again check Device Manager,
it should not show any listings for the printer/scanner.
8) Now reinstall the software and twain drivers.
9) Shutdown the PC.
10) With the PC power off, connect the printer/scanner and then
restart/boot to Windows.

Note: Sometimes it’s might help if you try a different USB port if you
printer/scanner is a USB device.

One easy way to test your software installation’s twain driver are working,
is to use a graphics editor named IrfanView.
http://www.irfanview.com/

If you download, install and run this software,
located in the menu bar is an option named ‘File’.
On selecting the ‘File’ option you should find an
option (near the bottom of the list) to named:
‘Select TWAIN Source’, click on this option
and a popup should then display valid Twain sources
for you scanner. If you see your scanner listed,
select it, and then try to scan an object (Photo).

By selecting Twain Source from the file menu IrfanView should load
your scanner’s software and then scan.

If you choose the ‘Copy Shop’ option also in the file menu you have the
ability to bypass your scanner’s software and directly scan a photo into
IrfanView. Try the ‘Copy Shop’ option and let me know what happens.
Note that ‘Copy Shop’ will list both your scanner’s Photo editing/scanning
software and the hardware name (make & model) of your scanner when
you click on Copy Shop’s ‘Select Twain Source’ button.
You should choose the scanner’s hardware option.

For instance on my PC the Photo editing/scanner software is named:
‘HP Precisionscan Pro 3.1’
The second entry in Copy Shop’s ‘Select Twain Source’ list is my scanner
make and model which shows as:
‘WIA-Hewlett-Packard Scanjet 5470C 1.0’

So for me when using Copy Shop I select the second entry when
asked to select a Twain Source.
I then check the ‘Show Twain Preview’ box.
(I check this option so the scanned image does not go directly
to the printer, but instead is displayed in IrfanView).
Next I click the ‘Start’ button located a the bottom of the Copy Shop
window to start the scan.

Never be afraid to ask. This forum has some of the best people in the world available to help.

Источник статьи: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/scanner-install-problems-windows-7-64-bit/939201bc-bfb6-4b06-9da9-aaaaeddfa227


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